Success Building KPIs Every Dealer Needs to Pay Attention To – RevolutionParts

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Success Building KPIs Every Dealer Needs to Pay Attention To – RevolutionParts

What Are the Contributions of Each Department? 

For the dealership to be successful, each department within the dealership needs to be successful. Every department within your dealership needs to have its own KPIs that measure how efficient that department is. How much does each department contribute to the dealership’s overall gross profit? 

How Many Days to Break Even?

How many days does it take your dealership to break even every month? The more efficient your dealership is, the quicker you will reach this number each month. Having a good absorption rate can help you get to this number quicker. 

How Effective Are Your Employees? 

It is important to know how efficient your employees are to ensure they are contributing to your dealership’s overall success. Your employees are an investment in the growth of your dealership, but that investment costs money. What is the net profit of each employee? The gross profit? How many sales are there per employee? 

Customer Satisfaction

Your entire dealership, regardless of department, should be calculating CSI scores. Customer satisfaction drives sales and will encourage consumers to return to your dealership, whether it is to purchase a new vehicle, service their car, or buy parts and accessories. Your CSI scores give you an insight into your customer’s experience and expectations. They can also prove to your manufacturer that your dealership is performing, which can determine the future inventory your dealership receives. 

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