Cat Security – RevolutionParts – Sell OEM Parts and Accessories

Since partnering with RevolutionParts, Scott and his Cat Security team have diversified how they use the platform in their daily tasks. 

“We have a call center that handles most of our incoming phone calls. They’re using the RevolutionParts system. They’re reviewing customer messages that come in through the message center and responding to them, answering technical questions if they can. The messaging center is a huge benefit,” says Scott. 

Customer communication has only been one of the operational benefits Scott and his team have experienced. It’s also been a great way to integrate their existing sales channels into one easy-access location. “We had sold on Amazon and eBay, which we still do. Now, both of these are linked to our RevolutionParts account,” says Scott. “We’re using the entire thing as a sales platform now.”

For Scott, having a hand in a variety of processes made him stress the need for an all-encompassing solution. “For myself here, it’s more of just an overview, looking and seeing what’s happening, checking sales numbers, and responding to any order issues that may have come up with an order shipment,” says Scott. “It’s a great all-in-one.”

Since their initial partnership with RevolutionParts in March of 2022, Cat Security has been busier than ever. “We just recently launched our B2B pro-side portal so that we can move our wholesale customers to place their own orders instead of calling in and us doing manual orders that way,” says Scott, “And that’s continuing to gain speed.”

Revolution Parts Blog

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